I would recommend taking the deadbolt back to wherever you purchased it from and exchanging it for a new one. It sounds like you got a defective unit.
Just so there’s no confusion, this website is a general question-and-answer site for anyone who needs help fixing something. It’s not the customer service website for the manufacturer or retailer you got your deadbolt from. I do not represent the manufacturer or the retailer. I’m just a random guy on the internet trying to help out. :)
If it is not fixed to the wall , drop it on a bed holding the opening dial and as it bounces open it . It took me a couple of goes to get it right but it works
A friend had a similar issue with his lock. After taking the back plate off I found that silver arm that locks into the door handle cam had lost a tiny c clip and come apart. One I reassembled both parts of the arm on the retaining peg using the c clip and put the white spacer ring on top everything looked right. Reassembling the gear section while keeping the round handle return spring from popping off was challenging.
Take the single screw off of the entry pad and remove the cover plate. Using the key that came with the safe, unlock the safe. Now, look for a little red button on the inner hinge. Push it in and you will note the yellow led on the the front of the safe turns on. Now, enter a 4 digit code of you choice. This is automatically saved and is the new 4 digit code you press to open the safe.
While leaving the lock open, proceed through the combination. When you're done, stick a screwdriver or something similar in the hole and pry the locking mechanism back. Once it is out of the way you should be able to lock it again.
You can open them faster with a rare earth puck magnet that you can putting the combination digits in.
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There are also this type of attack but the Lock Picking Lawyer shows the workings. The magnet pulls the solenoid in the same way. It is a low skill attack.
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Question edited for clarity.
Question moved from Cell Phones Category.
Was this a combination you set yourself, or a lock they gave you and said "the word is 'WXYZ'. Phone and ask. If you set it and then forgot it, look at this page of 'The Lock Picking Lawyer'. They are all easy to open and all his videos are all 3 to 5 minutes long. They are easy to open.
https://www.youtube.com/@lockpickinglawyer/search?query=word%20lock
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A friend had a similar issue with his lock. After taking the back plate off I found that silver arm that locks into the door handle cam had lost a tiny c clip and come apart. One I reassembled both parts of the arm on the retaining peg using the c clip and put the white spacer ring on top everything looked right. Reassembling the gear section while keeping the round handle return spring from popping off was challenging.
