To access the pump, first bail and sponge out any water in the machine's tub. Then tip the machine over on its front, using a heavy blanket or pad to protect the washer's finish. Remove the back service panel. The pump is attached to the motor. Look if the pump's impeller (a round plastic fan blade-type of device) spins around. In case it doesn't spin, look if it doesn't blocked or stuck from any other reason. Good luck!
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